FAQ

Nope! All of our products are cruelty-free. We love our furry, feathery, and scaly friends and do everything we can to protect them!

Nope! All shipping and delivery charges are at no extra cost. We know you don’t like surprises during the checkout process. We don’t, either.

Almost all of our products are made in the USA and we notate where everything is made. We strive to support not only American manufacturing and American small businesses, we also have a strong focus on women in business. Many of our products are made and sold by women! Our line of handwoven baskets, bowls, and plates are made by hand by women living in impoverished areas of Africa. Our support of these products provides not only a life-saving income, it also offers a lifetime of empowerment for women living in suffering nations such as Uganda and Rwanda. Each handcrafted piece take weeks to make!

Most of our products are made to order either one at a time or in small batches. Our artisans will often need time to create them especially for you. The typical lead time for our products is 3-6 weeks. Certain items may take up to 8 weeks if our artisans have lot of orders to fill. We will keep you up to date with expected ship dates as we receive them. We get everything out to you the fastest we possibly can while maintaining quality control and absolute perfection. NO one likes waiting yet handmade items are worth the wait!

Our artisans do not have warehouses and are not able to accept returns. Your goodies are made for you and are shipped as soon as they are ready to go. We are here to answer any questions and can provide as much information as well as help with measuring or planning to make sure your purchase fits perfectly in your space and you are thrilled with it. If it doesn’t work, we will talk you out of it! We only have happy customers!

Yes. Many of the vinyl floor cloths have distressing and slight color variations. This is part of the beauty and not a defect.

Yes, all of our upholstery options are part of our swatch program.

Of course. Just shoot us an email and we will help you measure.

Yes. We have access to loads of furniture and decor manufacturers. If there is something specific yo are interested in, please Contact Us

Awesome! Please send an email to helpmrsclaus@gmail.com if you would like to volunteer or keep in touch. Help us shop, wrap, or fundraise. We always need more volunteers! Please like our page on facebook to get up to the minute updates on the children’s needs. https://www.facebook.com/helpmrsclaus/

Yes. We have a trade program and we will be happy to sign you up. Simply fill out this form and send it to us along with a copy of your business resale license and your business card. Once approved, you can enjoy a site wide discount.

Have more questions? Contact us